Buying Online: In my store, there's no click and buy.  Maybe it's bad for me, but it's better for you.  Selecting the perfect rug for you takes time.  You're worth it.  Your hard wood floors are worth it.  Your castle, home or office is worth it!  Finding the right rug and the right look- it's worth it!  It's taken me over four years to hand-pick and collect my current inventory!

If you see a piece which interests you, please email me.  Let me know the name, the measurements, etc. so we are clear on what we're discussing.  If you want it right away, say so.  If you have questions, ask them.  If you would like to see more pictures, tell me.  If you have a deadline, let me know that, too.  I'm happy to work with you.

Buying a rug is not like buying a book on-line.  I fully recognized that.  Rugs are not uniform products and they all have personalities.  They're art!  I would prefer to correspond, interact, discuss and help you find something you really like.  If you need something quickly, it can be done or I will tell you if it's not possible or how long it will take! 

I prefer to help you now, rather than have you return something.  So, with that in mind, how can I help you?

Prices:

Prices in the store are based on wholesale value, the fineness of weave, and the size.  They are fixed.  Prices are the same both in the bricks and mortar store and on the web site, unless otherwise noted as a special promotional.

If you want that Middle Eastern Rug Shop experience, either go to the Middle East, or let me know in advance so I can start higher (I'm joking).  My prices are low, fair, competitive and reflect the quality and age of what you're purchasing.  I've shopped in the Middle East a lot, and my prices are even competitive with the prices there.  In many cases, they're lower because they are fixed and not based on what you look like or how you're dressed (another joke).  From my experiences in stateside carpet stores, I know that my prices are forty to fifty percent, sometimes as much as seventy-five percent lower than other establishments.

Shipping and Handling: 

Buyer pays shipping and handling charges.  Shipping charges are based on the weight and dimensions of the package.  Handling is based on the cost of packing materials- usually $3 to $10, depending on the size of the piece.  If you have preferences about shipping: 2-day, 3-day, 5-day, by ship, by air, by truck, by camel, etc., please let me know.  Also, please let me know immediately upon receipt if there was any damage to the box in which the item was sent, and to the item. 

Payment Options: 

Money Orders or Bank Checks Preferred!! - You can easily get these at the grocery store or at your bank and then mail them to me.  When I receive the money, I'll send the item.  Money orders can be mailed to me at:
                Heather Kramer
                P.O. Box 95
                Brigham City, UT 84302

Credit Cards:  I can accept Credit Card payments through PayPal, or, for E-bay auctions, through Billpoint.  If you have questions or need any guidance for paying using these methods, check out the web site, or ask me!
        Web sites:  PayPal:  http://www.paypal.com User ID: hkramer@afarstar.com
                       
I can also accept credit card payments by phone through my bricks and mortar store, Afarstar Persian Rugs. 

You can reach me between 9-5, MST, Monday through Saturdays- (435) 723-6709

Personal Checks- To accept a personal check from you,  I either have to know you or I have to wait until the check clears before I mail the item.  This usually takes ten business days from the time I deposit it, so please keep that in mind.  You can mail checks to me at:
               Heather Kramer
               P.O. Box 95
               Brigham City, UT 84302

Returns on Store and On-Line Purchases: I allow the buyer ten days to decide if they want to return it or not.  I understand that you're buying a rug on-line and that it may not be all that you wanted when it arrives.  Please notify me within ten days of receipt of the item, and we can make arrangements to have it shipped back.  Buyer pays return shipping costs.  The full purchase price is refundable.  Initial shipping and handling charges are not. 

Gift Certificates and Wedding Registry: 

Afarstar Persian Rugs is pleased to offer gift certificates for any amount.  Just pay online or phone in your order, and we'll mail the certificate to you or to the recipient.  Certificates are redeemable in the online store or at the bricks and mortar store.  Carpets are great and unique gifts!

If you are getting married and would like to register to receive certain carpets as wedding gifts from friends and family, check out our Wedding Registry! 

For Afarstar Auction return policies, visit this page: Afarstar Auction Policies